Job Description
Join our dynamic team as a Local Customer Service Representative at Apex Solutions Inc. in Los Angeles! We're urgently hiring passionate individuals to deliver exceptional support to our community. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. Our hiring event on June 15th offers immediate placement. Apply now to become a vital part of our customer success story!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, product, and service issues efficiently while maintaining high CSAT scores
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with technical teams to escalate complex issues for resolution
- Meet/exceed performance metrics for call volume, resolution time, and quality assurance
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- High school diploma or equivalent; associate/bachelor's degree preferred
- 1+ years of customer service experience in a local or regional setting
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office suite
- Exceptional communication skills in English with multilingual abilities a plus
- Ability to work flexible shifts including evenings and weekends as needed
- Strong problem-solving skills with a customer-first mindset
- Valid California driver's license (for potential local travel requirements)