Job Description
Join Our Elite Weekend Team in Virginia Beach!
Coastal Contact Solutions is seeking dynamic Customer Service Representatives for our weekend shifts. Enjoy paid training, competitive pay, and a supportive environment while serving diverse clients across Virginia and Florida.
Why Join Us?
- Comprehensive 2-week paid training program
- Weekend shift premiums ($18/hr)
- Health/dental benefits after 90 days
- Clear career advancement paths
- Modern tech & flexible scheduling
Perfect for students, second earners, or career changers seeking stable income with growth potential.
Responsibilities
- Handle inbound/outbound calls with exceptional professionalism
- Resolve customer inquiries using CRM systems
- Meet/exceed KPIs (CSAT, AHT, FCR)
- Document interactions in Salesforce/Zendesk
- Collaborate with team for seamless service delivery
- Adapt to evolving client needs
- Maintain HIPAA/GDPR compliance standards
Qualifications
- High school diploma or equivalent
- Strong verbal/written communication skills
- Basic computer proficiency (MS Office, browsers)
- Ability to work weekends (Fri-Sun)
- Customer-focused mindset
- Reliable transportation to Virginia Beach site
- Authorization to work in US
- Multi-lingual a plus (ESL/SPN)