Job Description
Join ConnectSphere Solutions as a Night Shift Call Center Agent and become the voice of our valued customers! We're seeking dynamic individuals to join our award-winning team in Baltimore, MD. Enjoy competitive pay, comprehensive benefits, and a supportive culture where your contributions are recognized. Immediate positions available – start your career transformation today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT)
- Collaborate with team members for seamless service
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent
- 6+ months customer service/call center experience
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Ability to work independently in fast-paced environment
- Flexible schedule availability (nights/weekends)