Job Description
Join our award-winning call center team in Washington DC! We're seeking motivated Customer Service Representatives for weekend shifts with comprehensive paid training. This is your chance to launch a rewarding career in customer support while enjoying competitive pay and a dynamic work environment. No prior experience required – we provide all the tools you need to succeed.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to work Saturdays and Sundays (8am-5pm)
- Proficient with Microsoft Office and web applications
- Customer service mindset with problem-solving aptitude
- Reliable transportation to our downtown DC location