Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and become the heartbeat of our Kansas City community while working remotely! We're seeking empathetic professionals to deliver exceptional support to local residents and businesses. Enjoy the flexibility of full-time remote work with competitive pay and comprehensive benefits. You'll be the first point of contact for resolving inquiries, building relationships, and ensuring customer satisfaction—all while representing our Kansas City roots. If you're passionate about helping others and want a career that offers work-life balance, this is your opportunity to thrive!
Responsibilities
- Deliver outstanding customer support via phone, email, and chat for Kansas City-area clients
- Resolve inquiries efficiently, exceeding satisfaction metrics and retention goals
- Collaborate with local teams to address region-specific service needs
- Maintain detailed records in CRM systems while ensuring data accuracy
- Identify and escalate complex issues to appropriate departments
- Contribute to process improvements based on customer feedback
- Represent company values with professionalism and cultural awareness
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years in customer service or related support role
- Exceptional communication and active listening skills
- Proficient in remote work tools (Zoom, Slack, CRM platforms)
- Type 40+ WPM with strong written communication abilities
- Ability to multitask and prioritize in fast-paced environments
- Experience with ticketing systems and knowledge bases
- Must reside in Kansas City, MO metro area