Job Description
Join Coastal Connect Solutions as a remote Customer Service Representative and become the voice of our valued customers! We're seeking dedicated professionals to deliver exceptional support during weekend shifts while working from the comfort of your home. Enjoy a competitive salary, comprehensive benefits package, and flexible schedule in a dynamic, growth-oriented environment. If you're passionate about problem-solving and thrive in a remote setting, apply today to join our Long Beach-based team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently while maintaining customer satisfaction metrics
- Document interactions accurately in CRM systems and escalate complex cases to specialists
- Collaborate with cross-functional teams to improve service processes and customer experience
- Meet weekly performance targets including call volume, resolution rates, and quality scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- Minimum 1 year of customer service experience in remote or hybrid environment
- Proficiency with CRM platforms (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional verbal/written communication skills with active listening abilities
- Strong problem-solving aptitude and conflict resolution techniques
- Reliable high-speed internet and quiet home office setup
- Ability to work independently while collaborating in a virtual team setting
- Weekend availability (Saturday/Sunday) with occasional holiday shifts