Job Description
Join ConnectCare Solutions' award-winning remote team and transform lives through exceptional customer service! We're urgently hiring motivated individuals for full-time call center positions serving Indianapolis residents and Georgia communities. Enjoy the flexibility of working from home while making a tangible impact in your local area.
Our comprehensive training program ensures success, with competitive pay ($18-22/hr), benefits, and career advancement opportunities. No experience required – we provide all tools and certifications. Help us bridge healthcare gaps and improve patient outcomes while building a stable career.
Responsibilities
- Handle inbound/outbound calls for Medicaid enrollment and healthcare navigation
- Accurately document patient information in HIPAA-compliant systems
- Resolve billing inquiries and appointment scheduling requests
- Explain insurance benefits and coverage options to callers
- Collaborate with care coordinators for complex case management
- Maintain 95%+ call quality metrics and efficiency standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills in English
- Ability to type 35+ WPM with data accuracy
- Reliable high-speed internet and quiet workspace
- Basic computer proficiency with Windows OS
- Empathetic demeanor and problem-solving aptitude
- Availability for evening/weekend shifts (2-3 days/week)