Job Description
Join our dynamic team at GlobalConnect Solutions! We're hosting an exclusive hiring event for passionate individuals seeking weekend shift call center careers in San Jose, CA. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your voice matters. No experience required – we provide full training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service standards
- Adhere to company policies and security protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills in English
- Ability to work weekends (Sat/Sun shifts available)
- Basic computer proficiency (typing 25+ WPM)
- Positive attitude and problem-solving mindset
- Reliable transportation to San Jose location
- 18+ years of age