Job Description
Join our dynamic team at CustomerConnect Solutions for an exclusive hiring event targeting weekend Customer Service Representatives in Baltimore! We're seeking passionate individuals to deliver exceptional customer experiences during high-demand weekend hours. This role offers competitive compensation, flexible scheduling, and rapid career growth opportunities within our nationally recognized contact center.
Why Join Us?
- Weekend shift premiums ($3-$5/hour above base rate)
- Comprehensive paid training program
- Health benefits for part-time employees (20+ hrs/week)
- Tuition reimbursement opportunities
- Performance-based quarterly bonuses
Responsibilities
- Handle high-volume customer inquiries across multiple channels (phone, email, chat)
- Resolve billing, technical, and service issues with first-contact resolution
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with technical support teams for complex escalations
- Proactively identify upsell opportunities for premium services
- Maintain service quality metrics above 95% satisfaction rate
- Participate in weekend team huddles and improvement initiatives
Qualifications
- Minimum 1 year customer service experience
- Strong typing skills (40+ WPM) with multi-tasking ability
- Availability for Saturday/Sunday shifts (6am-6pm or 12am-12pm)
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional conflict resolution and de-escalation techniques
- Ability to work independently with minimal supervision
- High school diploma or equivalent; college degree preferred