Job Description
Are you a people-person looking for a rewarding career in Customer Service? Apex Customer Solutions is hiring enthusiastic professionals to join our team in Dallas, TX. We offer a competitive wage structure, comprehensive paid training, and a supportive environment where your growth matters.
As a Weekend Shift Representative, you will be the face of our brand, ensuring our customers receive top-tier support. Whether assisting with inquiries, resolving issues, or processing orders, your dedication will drive our success. We are looking for individuals ready to start immediately with a commitment to excellence.
Why Join Us?
- Paid Training: Comprehensive onboarding to get you up to speed quickly.
- Weekend Availability: Flexible schedules including Saturday and Sunday shifts.
- Competitive Pay: $18 - $22 per hour based on experience.
- Modern Environment: Work in a state-of-the-art facility or from a remote-first setup.
Responsibilities
- Handle a high volume of incoming customer inquiries via phone and email.
- Resolve customer complaints and issues with patience and professionalism.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain detailed and accurate records of all customer interactions.
- Identify and assess customers' needs to achieve satisfaction.
- Collaborate with the support team to improve service protocols.
Qualifications
- High School Diploma or GED required.
- Previous customer service experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Ability to work weekends (Saturday & Sunday) as required.
- Basic computer proficiency and typing skills (35+ wpm).