Job Description
Are you a people person looking for a rewarding career? Apex Support Solutions is currently hosting a Hiring Event in Tucson, AZ, for dynamic Customer Service Representatives. We are looking for energetic individuals who want to join a thriving team and provide top-tier support to our clients.
About the Role:
In this position, you will serve as the first point of contact for our customers, ensuring their inquiries are resolved efficiently and professionally. Whether through phone, email, or chat, you will play a crucial role in maintaining our high standards of customer satisfaction. We offer immediate hire opportunities with comprehensive training and a supportive work environment.
Why Join Us?
- Immediate Start: Onboarding begins as soon as you are hired.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Modern Facilities: Work in our state-of-the-art call center in Tucson.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints with empathy, patience, and professionalism.
- Utilize CRM software (Salesforce, Zendesk) to document interactions and update customer records.
- Provide accurate information regarding products, services, billing, and account status.
- Collaborate with team leads and cross-functional departments to escalate complex issues.
- Meet and exceed daily and monthly performance metrics, including call handling and satisfaction scores.
- Maintain a positive and professional demeanor in all customer interactions.
Qualifications
- High school diploma or GED is required; some college or vocational training is a plus.
- Previous customer service experience is preferred but not mandatory (we provide training).
- Strong verbal communication skills with the ability to speak clearly and concisely.
- Proficient computer skills, including Microsoft Office Suite and web navigation.
- Ability to work in a fast-paced, high-volume environment while maintaining accuracy.
- Must be available to work flexible shifts, including evenings and weekends.