Job Description
Join our award-winning customer service team and enjoy the flexibility of working from home! We're seeking passionate individuals to handle inbound/outbound calls for Fortune 500 clients in a dynamic weekend shift environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities while making a difference in customers' lives.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve processes
- Adhere to company policies and compliance standards
Qualifications
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Reliable high-speed internet and quiet workspace
- Ability to work independently and manage time effectively
- Typing speed of 35+ WPM
- Weekend availability (Sat/Sun 8AM-8PM)
- Background check and drug screen required