Job Description
Immediate Hire! Customer Service Representative - Boston, MA
We are seeking a dedicated Customer Service Representative to join our team in Boston, MA. This is an immediate hire opportunity with a hiring event scheduled for October 20th. If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply!
Responsibilities:
- Respond to customer inquiries via phone, email, and chat with professionalism and courtesy.
- Resolve customer issues and complaints in a timely and effective manner.
- Process orders, returns, and exchanges accurately, ensuring customer satisfaction.
- Maintain detailed records of customer interactions in our CRM system.
- Collaborate with team members to continuously improve customer service processes.
- Meet and exceed performance metrics for call handling and resolution times.
What We Offer:
- Competitive hourly rate of $18 - $22 per hour.
- Immediate start date for qualified candidates.
- Comprehensive training provided.
- Opportunities for career growth.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and courtesy.
- Resolve customer issues and complaints in a timely and effective manner.
- Process orders, returns, and exchanges accurately, ensuring customer satisfaction.
- Maintain detailed records of customer interactions in our CRM system.
- Collaborate with team members to continuously improve customer service processes.
- Meet and exceed performance metrics for call handling and resolution times.
Qualifications
- High school diploma or equivalent.
- Previous customer service experience preferred.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment.
- Proficiency with computer systems and software.
- Positive attitude and strong work ethic.