Job Description
Join Milwaukee's Premier Customer Service Team with Weekly Pay & Paid Training!
At ConnectServe Solutions, we're revolutionizing customer support with our innovative weekly pay structure and comprehensive paid training program. We're seeking passionate individuals to represent our Fortune 500 clients in Milwaukee, WI.
Why Choose Us?
- Weekly Pay - Get paid every Friday for your hard work
- Paid Training - 4-week comprehensive program with certification
- Competitive Benefits - Health/dental/vision + 401(k) match
- Growth Path - Clear advancement to senior roles
Our state-of-the-art downtown Milwaukee office offers a collaborative environment with modern amenities and performance-based bonuses. No experience necessary - we provide all tools for success!
Responsibilities
- Handle 50-80 daily customer interactions via phone, email, and chat
- Resolve billing inquiries and service issues using CRM systems
- Process orders, returns, and account modifications accurately
- Maintain detailed customer records in Salesforce/Zendesk
- Achieve 95% customer satisfaction rating metrics
- Participate in ongoing skill development workshops
- Collaborate with team to improve service protocols
Qualifications
- High school diploma or equivalent (GED accepted)
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office Suite
- Ability to type 35+ WPM with 98% accuracy
- Flexible schedule availability (weekends/evenings)
- Valid US work authorization
- Background check clearance
- Positive attitude and problem-solving mindset