Job Description
Join our award-winning team as a Local Customer Service Representative in Atlanta! We're hosting an exclusive hiring event for motivated individuals seeking weekly pay and career growth. Enjoy comprehensive benefits, flexible scheduling, and a supportive work environment. No weekends required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, shipping, and product issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Participate in bi-weekly training and performance reviews
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM tools
- Ability to type 40+ WPM with 95% accuracy
- Flexibility to work rotating shifts (including evenings)
- Pass background check and drug screen