Job Description
Join Our Team at the Columbus Hiring Event!
Are you ready for a career that puts your people skills to the test and rewards you with weekly paychecks? Horizon Customer Solutions is currently hosting a major Hiring Event in Columbus, Ohio, and we are seeking passionate individuals to join our dynamic Customer Service team.
Whether you are a seasoned professional or looking to start your journey, we offer comprehensive training and a supportive environment. We are expanding our operations to serve clients across the region, including those previously based in Charlotte, NC, and looking for top talent in Ohio.
Why Join Us?
- Weekly Pay: Get paid on time, every time, with no waiting.
- Immediate Start: Hiring events often lead to immediate onboarding.
- Great Benefits: Medical, dental, and vision insurance available.
- Career Growth: Clear pathways to advancement within the company.
Responsibilities
- Handle inbound and outbound customer calls with a focus on high-quality service.
- Resolve customer inquiries, complaints, and issues efficiently and professionally.
- Accurately process orders, returns, and exchanges using CRM software.
- Maintain a deep understanding of company products and policies to assist customers.
- Document customer interactions and feedback in the internal database.
- Collaborate with team leads to improve service metrics and team performance.
Qualifications
- High school diploma or GED equivalent required.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and ability to navigate multiple windows.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- A positive attitude and a genuine desire to help others succeed.