Job Description
Join AustinTech Solutions as a Customer Service Representative and become the voice of our valued customers! We're seeking a dedicated professional to deliver exceptional remote support from your home office. You'll resolve inquiries, troubleshoot issues, and build lasting relationships with clients across the US. Our collaborative culture offers growth opportunities, competitive benefits, and cutting-edge tools to ensure your success. If you're passionate about customer advocacy and thrive in a flexible work environment, this is your chance to make an impact!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues and product concerns efficiently using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet performance metrics including CSAT scores and first-contact resolution rates
- Identify upsell opportunities and promote relevant products/services
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in remote or hybrid settings
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and conflict resolution expertise
- Ability to multitask in a fast-paced digital environment
- Reliable high-speed internet and quiet home office setup
- Flexible availability to work evenings/weekends as needed