Job Description
Join our dynamic team as a Customer Service Representative in Fort Worth and enjoy the security of weekly pay! We're seeking empathetic professionals to deliver exceptional support experiences while advancing their careers in a fast-paced environment. Immediate start available for qualified candidates who thrive in client-facing roles. Enjoy competitive compensation, comprehensive training, and a supportive workplace culture that values your growth.
Why Apply? Weekly paychecks • Industry-leading benefits package • Career advancement opportunities • Paid training • Flexible scheduling options • Modern, collaborative workspace.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing, product, and service issues using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to troubleshoot complex customer challenges
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Identify upsell opportunities and cross-sell relevant products/services
- Participate in weekly team meetings for process improvement feedback
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a B2C environment
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office
- Exceptional communication skills with clear, articulate verbal delivery
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in high-volume settings while maintaining accuracy
- Available for flexible shifts including evenings and weekends
- Must pass background check and drug screening