Job Description
Join our dynamic team as a Chat Support Agent in Dallas, TX! We're urgently hiring motivated professionals to deliver exceptional customer experiences through real-time chat support. This full-time position offers immediate start, competitive compensation, and growth opportunities in a fast-paced tech environment. If you're passionate about problem-solving and thrive in digital communication, we want to hear from you!
Responsibilities
- Provide instant, professional support via live chat across multiple platforms
- Resolve customer inquiries, technical issues, and order-related questions
- Maintain detailed chat logs and update CRM systems accurately
- Collaborate with technical teams to escalate complex issues
- Meet/exceed customer satisfaction targets and response time goals
- Continuously refine scripts based on customer feedback trends
Qualifications
- Minimum 1 year customer support experience (chat preferred)
- Exceptional written communication skills with 60+ WPM typing
- Proficiency with Zendesk, Intercom, or similar chat platforms
- Ability to multitask in high-volume environments
- Strong problem-solving and de-escalation abilities
- High school diploma or equivalent; college degree a plus
- Available for flexible shifts including weekends