Job Description
Join our dynamic team as a Customer Service Representative in Mesa, AZ! We're hosting a hiring event for motivated individuals ready to deliver exceptional customer experiences. Enjoy weekly pay, comprehensive benefits, and a supportive work environment. No weekends required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, resolution time)
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficient with CRM software (e.g., Salesforce, Zendesk)
- Ability to work flexible hours (including some evenings)
- Positive attitude and resilience under pressure
- Valid AZ driver's license (if field support required)