Job Description
Join our dynamic team as a Local Customer Service Representative and become the heart of our customer experience! We're urgently hiring passionate individuals in Detroit to deliver exceptional support and resolve inquiries with empathy and efficiency. This is your chance to make an immediate impact in a fast-paced environment while growing your career with a supportive company that values your contributions.
We offer comprehensive training, competitive benefits, and a collaborative culture where your voice matters. If you thrive in helping others and want to start your new role immediately, apply today!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve product/service inquiries and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless customer experiences
- Meet/exceed performance metrics including resolution times and satisfaction scores
- Identify opportunities to improve customer service processes
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a local/regional role
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and conflict resolution techniques
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude with a customer-first mindset
- Available for immediate start and flexible scheduling