Job Description
Join our dynamic team at Premier Support Solutions! We're hosting an exclusive hiring event for motivated Customer Service Representatives in Fort Worth, TX. Enjoy weekly pay, comprehensive benefits, and a supportive environment designed for growth. Perfect for career changers or experienced professionals seeking stability and advancement.
Why Apply?
• Competitive hourly rates + performance bonuses
• Paid training and career development paths
• Medical, dental, and vision coverage
• Flexible scheduling options
• Modern, collaborative workspace
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems while maintaining data integrity
- Collaborate with support teams to resolve complex issues
- Meet/exceed performance metrics for response time and satisfaction
- Identify upsell opportunities to enhance customer value
- Participate in weekly coaching sessions for skill development
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficient in CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation for on-site shifts
- Passion for helping others and representing brands positively