Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and become the heart of our client experience! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home office. As a key member of our Fresno-based team, you'll resolve inquiries with precision and build lasting relationships with customers across North Carolina. Enjoy a flexible schedule, comprehensive benefits, and career growth opportunities in a supportive virtual environment. Our upcoming hiring event offers a streamlined application process – don't miss your chance to join a company that values your voice!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account updates using CRM systems
- Document interactions accurately in Salesforce and knowledge base
- Collaborate with cross-functional teams to resolve complex issues
- Meet daily performance metrics (e.g., 25+ calls handled, <30s AHT)
- Participate in quarterly training to refine product knowledge
- Identify process improvements and suggest solutions
Qualifications
- 1+ years customer service experience in remote or hybrid settings
- Proficient in CRM platforms (Salesforce preferred) and MS Office
- Excellent verbal/written communication and active listening skills
- High-speed internet connection and quiet home office setup
- Ability to work PST hours (8 AM - 5 PM) with flexible scheduling
- Problem-solving mindset with multitasking abilities
- Valid California driver's license (for occasional in-person events)