Job Description
Join Raleigh's Premier Customer Service Team with Weekly Pay!
Raleigh Customer Solutions Inc. is seeking passionate Customer Service Representatives for an exclusive hiring event. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of North Carolina's tech hub. Weekly pay ensures financial flexibility while you build rewarding customer relationships.
Why Join Us?
- Weekly direct deposit paychecks
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and career advancement
- Modern downtown Raleigh office
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and exchanges using Salesforce CRM
- Document interactions in real-time with precision and attention to detail
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for call quality and resolution time
- Proactively identify upsell opportunities for premium services
- Participate in weekly team training and coaching sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2B environment
- Type 40+ WPM with 98% accuracy in data entry
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including weekends
- Passion for problem-solving and customer advocacy
- Must pass background check and drug screening