Job Description
Join our dynamic team at Premier Support Solutions for an exclusive hiring event! We're seeking passionate Customer Service Representatives in Indianapolis to deliver exceptional experiences with weekly pay. Enjoy competitive compensation, comprehensive training, and a supportive culture focused on your growth. Perfect for career changers and experienced professionals alike—apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to escalate complex cases
- Proactively identify upsell opportunities
- Complete product knowledge training quarterly
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficient in CRM software (Salesforce, Zendesk)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available for evening/weekend shifts
- Positive attitude and resilience under pressure