Job Description
Join our award-winning team as a Local Customer Service Representative in Nashville! We're seeking energetic professionals to deliver exceptional support while enjoying weekly paychecks and immediate start opportunities. This role combines the stability of full-time employment with the flexibility of a locally-focused position. Benefit from competitive hourly rates, comprehensive training, and a supportive work environment designed for career growth. Perfect for individuals seeking reliable income with no hidden delays.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Update customer records in CRM systems with 100% accuracy
- Collaborate with support teams to resolve complex escalations
- Meet/exceed performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation and punctual attendance
- Positive attitude with customer-first mindset