Job Description
Join Coastal Connect Solutions and become a vital part of our award-winning customer service team! We're seeking dedicated Customer Service Representatives in Virginia Beach to deliver exceptional experiences through phone, email, and chat support. With weekly pay and immediate start opportunities, this is your chance to launch a rewarding career in customer service.
Why Join Us?
- Weekly direct deposit paychecks
- Comprehensive paid training
- Health, dental, and vision benefits
- Clear career advancement path
- Positive, collaborative team culture
Perfect for recent graduates, career changers, or those seeking stable employment with growth opportunities. No experience necessary – we provide all training!
Responsibilities
- Resolve customer inquiries via phone, email, and digital channels
- Process orders, returns, and account updates accurately
- Document interactions in CRM system with precision
- Collaborate with team to resolve complex issues
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Identify and escalate opportunities for process improvement
- Maintain detailed knowledge of products/services
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with empathy
- Proficient in Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Reliable internet connection for remote work options
- Positive attitude and willingness to learn