Job Description
Join our award-winning team in Philadelphia as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional support while receiving comprehensive paid training. Enjoy competitive pay, benefits, and a supportive environment where your growth matters. No prior experience required—just a dedication to helping customers succeed.
What We Offer:
• 4 weeks of paid training
• Health, dental, and vision insurance
• 401(k) with company match
• Generous paid time off
• Career advancement opportunities
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders, returns, and account modifications
- Document interactions in CRM systems
- Collaborate with support teams on complex issues
- Meet performance metrics for quality and efficiency
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems
- Patience and empathy in customer interactions
- Flexibility to work evenings/weekends as needed
- Positive attitude with a service mindset