Job Description
Join our award-winning customer support team in Virginia Beach and enjoy weekly paychecks starting immediately! We're seeking dedicated professionals to deliver exceptional service while enjoying competitive benefits and a vibrant coastal work environment. No nights or weekends required – enjoy a balanced schedule while making a real impact.
Why Join Us?
• Same-week pay via direct deposit
• Comprehensive health/dental/vision coverage
• Paid training and career advancement
• Modern office with ocean views
• Collaborative team culture
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and payment adjustments using CRM systems
- Document interactions accurately in Salesforce and knowledge base
- Collaborate with billing and logistics teams for complex issues
- Meet/exceed productivity metrics (25+ interactions/hour)
- Identify process improvements through customer feedback analysis
- Maintain HIPAA compliance for sensitive customer data
Qualifications
- 1+ years customer service experience in high-volume environment
- Type 45+ WPM with 98% accuracy in data entry
- Proficiency in Zendesk, Salesforce, or similar CRM platforms
- Exceptional conflict resolution skills for de-escalating situations
- Flexibility to work occasional overtime during peak seasons
- High school diploma or equivalent; college degree preferred
- Fluent English with neutral accent
- Reliable transportation for in-office shifts