Job Description
Join our dynamic team in Nashville as a Local Customer Service Representative and become the face of our thriving community! We're seeking passionate individuals to deliver exceptional service while working in a supportive, fast-paced environment. Enjoy competitive pay, comprehensive benefits, and immediate start dates. Apply today for our upcoming hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and in-person
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Participate in product training to maintain expertise
- Meet/exceed performance metrics for satisfaction and resolution
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM tools
- Ability to multitask in high-pressure situations
- Positive attitude with problem-solving mindset
- Available for flexible shifts including weekends