Job Description
Join ConnectCare Solutions as a Customer Service Representative and enjoy weekly pay and immediate start opportunities! We're seeking passionate professionals to deliver exceptional support across multiple channels. Our comprehensive training program ensures you're ready to thrive in a dynamic environment while supporting healthcare and tech clients. Benefits include flexible scheduling, performance bonuses, and career advancement paths.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining 98% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed productivity targets with 25+ daily interactions
- Contribute to process improvement initiatives
- Adhere to HIPAA and PCI compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in BPO or healthcare
- Proficiency in CRM platforms (Salesforce, Zendesk)
- Strong typing skills (45+ WPM) and multi-tasking ability
- Available for evening/weekend shifts as needed
- Ohio or Texas residency required
- Background check and drug screen clearance