Job Description
Join our dynamic team and start earning daily pay immediately! Premier Solutions Group is seeking enthusiastic Customer Service Representatives in Raleigh, NC to provide exceptional support to our clients. This immediate start opportunity offers flexible hours and rapid onboarding. If you thrive in fast-paced environments and value financial flexibility, this role is perfect for you. Enjoy competitive pay, comprehensive training, and a supportive culture focused on your success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Proficiency with CRM software and MS Office
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to downtown Raleigh location
- Flexible availability including evenings/weekends