Job Description
Join Coastal Connect Solutions as a Customer Service Representative and enjoy weekly pay and immediate start opportunities in vibrant Virginia Beach! We're seeking empathetic professionals to deliver exceptional support experiences while building rewarding careers. Our modern office environment offers competitive compensation, comprehensive training, and growth opportunities within a supportive team culture.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues using CRM tools and knowledge bases
- Document interactions accurately in Salesforce while maintaining strict data confidentiality
- Collaborate with cross-functional teams to escalate complex cases and ensure seamless resolutions
- Meet/exceed performance metrics including CSAT scores and resolution efficiency
- Participate in continuous improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in high-volume contact center environment
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication skills with neutral accent
- Ability to navigate multiple systems while maintaining composure under pressure
- Strong problem-solving skills and attention to detail
- Flexibility to work rotating weekends/holidays as needed