Job Description
Launch your customer service career with Boston Connect Solutions! We're seeking motivated individuals for our entry-level call center positions with comprehensive paid training. Join our dynamic team in Boston and gain valuable skills while supporting Fortune 500 clients. No experience necessary – we provide all the tools you need to succeed.
What Makes This Role Special:
- Full paid training program (4 weeks)
- Clear career advancement path
- Comprehensive benefits package
- Modern downtown Boston location
- Competitive hourly wage + bonuses
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in company databases
- Meet performance metrics (call volume, quality scores)
- Collaborate with team members on complex cases
- Adhere to compliance protocols and security standards
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Excellent verbal communication skills
- Strong problem-solving abilities
- Basic computer proficiency (Windows/MS Office)
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and service mindset
- U.S. work authorization required
- No prior experience necessary – training provided