Job Description
Join our award-winning team in the heart of New Orleans! We're seeking passionate Customer Service Representatives to deliver exceptional experiences while enjoying weekly paychecks and an immediate start. Perfect for career changers and experienced professionals alike, this role offers stability, growth opportunities, and a supportive work environment in one of America's most vibrant cities. Enjoy competitive benefits, flexible scheduling options, and ongoing training to excel in your career.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account status
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Contribute to process improvements through feedback and innovation
Qualifications
- Minimum 1 year customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- High school diploma or equivalent; college degree a plus
- Type 45+ WPM with strong attention to detail
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with problem-solving mindset