Job Description
Join UrbanCare Solutions for an exclusive hiring event for passionate Customer Service Representatives! We're seeking local talent to deliver exceptional support to our Bay Area community. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in a dynamic environment. Perfect for individuals who thrive in people-centric roles and want to make a direct impact on customer satisfaction.
Why Join Us?
- On-the-spot interviews and same-day offers
- Full-time schedule with flexible options
- Health, dental, and vision insurance
- Professional development stipend
- Collaborative team culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions in CRM system with precision
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in continuous improvement initiatives
Qualifications
- 1+ years of customer service experience
- High school diploma or equivalent required
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Local San Francisco residency preferred