Job Description
Join our award-winning customer service team and enjoy the freedom of weekly pay with immediate start! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our clients in Charlotte, NC. No weekends or nights required - enjoy work-life balance while making a real impact.
What We Offer:
- Weekly paychecks (no more waiting!) with direct deposit
- Comprehensive paid training and career advancement paths
- Modern, collaborative workspace with free parking
- Health benefits, PTO, and 401(k) matching
- Performance bonuses and recognition programs
Be part of a company that values your contribution and rewards your dedication!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues, billing questions, and service disruptions efficiently
- Process orders, returns, and account modifications with 100% accuracy
- Document all interactions in CRM systems while maintaining detailed notes
- Collaborate with technical support teams for complex escalations
- Meet/exceed KPIs for resolution time, customer satisfaction (CSAT), and first-call resolution
- Continuously update product knowledge through training modules
Qualifications
- Minimum 1 year customer service experience in a call center or retail environment
- Exceptional verbal/written communication skills and active listening abilities
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce preferred)
- Type 40+ WPM with strong attention to detail and data accuracy
- Ability to multitask in a fast-paced digital environment
- High school diploma or equivalent; college degree preferred
- Flexible availability during core business hours (8 AM-6 PM EST)