Job Description
Launch your career in customer service with our comprehensive paid training program! As an Entry-Level Call Center Representative at Customer Connect Solutions, you’ll gain industry expertise through hands-on training while supporting Fortune 500 clients. Enjoy competitive pay, benefits eligibility after 90 days, and a supportive team environment designed for growth. No prior experience required—just a passion for helping others!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM software and knowledge bases
- Document interactions accurately in client systems
- Meet performance metrics (call handling time, CSAT scores)
- Complete all training modules within designated timeframe
- Collaborate with team leads to improve service quality
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication skills
- Ability to multitask in fast-paced settings
- Basic computer proficiency (typing, navigation)
- Positive attitude and customer-first mindset
- Commitment to 6-month employment post-training