Job Description
Join our award-winning team as a Customer Service Representative and enjoy the convenience of weekly pay! We're seeking energetic professionals to deliver exceptional support to our diverse client base in Milwaukee. This full-time position offers immediate start, competitive compensation, and career growth opportunities. Our modern downtown office provides a collaborative environment where your skills will make a real impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues with empathy
- Document interactions in CRM system with 100% accuracy
- Meet/exceed performance metrics for resolution time and CSAT
- Collaborate with cross-functional teams to improve processes
- Participate in ongoing product training and knowledge sharing
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in B2C/B2B
- Proficient with CRM platforms (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Type 40+ WPM with strong computer navigation
- Ability to work flexible shifts including weekends
- Positive attitude under pressure with conflict resolution skills