Job Description
Start your career in customer service with Houston Connect Solutions! We're seeking motivated Entry-Level Call Center Representatives for our Houston-based team. No experience required – we provide comprehensive paid training to set you up for success. Join our dynamic environment where your growth matters, and enjoy competitive pay, benefits, and advancement opportunities. Transform your communication skills into a rewarding career with us!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in company databases
- Meet performance metrics including call quality and resolution times
- Collaborate with team members to improve service efficiency
- Adhere to compliance protocols and confidentiality standards
- Participate in ongoing training programs to enhance skills
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and typing skills (25+ WPM)
- Strong verbal communication and active listening abilities
- Ability to work flexible shifts including evenings/weekends
- Customer-focused mindset with problem-solving aptitude
- Reliable internet connection for remote work options
- Must pass background check and drug screening
- Previous call center experience not required