Job Description
Join our award-winning customer service team in Oakland and enjoy the stability of weekly pay! We're hosting an exclusive hiring event for motivated individuals ready to deliver exceptional experiences. Enjoy competitive benefits, career growth opportunities, and a vibrant workplace culture. No weekends required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed monthly performance metrics (CSAT, AHT)
- Collaborate with support teams on complex escalations
- Participate in ongoing product training sessions
Qualifications
- 1+ years customer service experience in B2C environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication and conflict resolution skills
- High school diploma or equivalent (college degree a plus)
- Ability to work flexible shifts including evenings
- Strong typing speed (40+ WPM)
- Valid CA driver's license (for occasional offsite events)