Job Description
Join our award-winning customer service team and transform your career with weekly pay and comprehensive paid training! We're seeking empathetic professionals to deliver exceptional support experiences for our Fortune 500 clients in Fort Worth, TX.
Enjoy the stability of a full-time role with competitive compensation, flexible scheduling options, and a supportive environment designed for growth. Our 2-week paid training program equips you with industry-specific skillsâno experience required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and billing discrepancies using CRM tools
- Document interactions and maintain accurate case records
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with technical teams for complex issue escalation
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills
- Basic computer proficiency (MS Office, CRM systems)
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Reliable transportation to Fort Worth office
- No prior experience requiredâtraining provided