Job Description
Join our award-winning team as a Customer Service Representative in Chicago! We're hiring motivated individuals with a passion for customer satisfaction and offering weekly pay plus comprehensive paid training. No prior experience required – we'll teach you everything you need to succeed in a dynamic, supportive environment.
What You'll Gain:
- Weekly paycheck (no more waiting for monthly pay)
- 5 weeks of paid training with certification
- Comprehensive benefits package (health/dental/vision)
- Career advancement opportunities
- Modern downtown office with flexible scheduling
Responsibilities
- Resolve customer inquiries via phone, email, and live chat
- Process orders, returns, and service requests
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team to improve service protocols
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Upsell products based on customer needs
- Maintain compliance with company policies and regulations
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal/written communication skills
- Proficient in Microsoft Office Suite
- Type 40+ WPM with high attention to detail
- Ability to work flexible shifts (evenings/weekends)
- Pass background check and drug screening
- Resilience under pressure and empathy for customers
- Basic math skills for order processing