Job Description
Join our award-winning call center team and enjoy weekly pay with paid training! We're seeking motivated Customer Service Representatives in Charlotte, NC with no experience required. As a leader in customer experience, we offer competitive hourly wages, comprehensive benefits, and career growth opportunities.
What We Offer:
- Weekly paycheck (no more waiting!) and paid training
- Health insurance, 401(k), and paid time off
- Performance bonuses and advancement paths
- Modern downtown Charlotte location with free parking
- Supportive team environment with recognition programs
Ready to build a stable career? Apply today to start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Maintain high customer satisfaction scores
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts (evenings/weekends)
- Pass background check and drug screening
- Customer service experience preferred but not required
- Positive attitude and team player mentality