Job Description
Join Nashville Solutions Group as a Customer Service Representative and enjoy the benefits of weekly pay and comprehensive paid training! We're seeking passionate individuals to deliver exceptional customer experiences while advancing their careers in our supportive environment.
What Makes This Role Exceptional:
- Weekly paycheck for immediate financial flexibility
- 4-week paid training program with mentorship
- Competitive hourly wages + performance bonuses
- Clear career advancement paths
- Modern downtown Nashville workspace
If you thrive in dynamic settings and value work-life balance, this is your opportunity to grow with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Continuously update product knowledge through training modules
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience (new graduates welcome)
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Basic computer proficiency (typing 40+ WPM)
- Positive attitude and resilience in high-pressure situations