Job Description
Join Boston Customer Solutions and transform your career with our weekly pay structure and comprehensive paid training program! We're seeking passionate individuals to deliver exceptional customer experiences while enjoying financial stability through our accelerated payment schedule. As a leader in customer service excellence, we provide industry-leading benefits, career advancement opportunities, and a supportive team environment designed for your success.
Why Choose Us?
• Get paid weekly instead of bi-weekly
• Receive paid training with certification
• Comprehensive health/dental/vision benefits
• 401(k) with company matching
• Clear career growth pathways
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve service delivery
- Participate in ongoing training to enhance skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening