Job Description
Join ConnectSolutions Inc. as a Customer Service Representative and enjoy the stability of weekly pay with comprehensive paid training! We're hiring motivated individuals in Philadelphia, PA with opportunities to grow into New York-based roles. No experience necessary – we provide all the tools you need to succeed in a dynamic call center environment.
As a valued member of our team, you'll deliver exceptional customer support while building a rewarding career path. Our competitive compensation package includes performance-based bonuses, health benefits, and advancement opportunities within our expanding network.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM software and knowledge base tools
- Meet/exceed performance metrics including call quality and resolution rates
- Complete paid training program on company systems and service protocols
- Collaborate with cross-functional teams to improve customer experience
- Document interactions accurately in compliance with company policies
- Identify opportunities for process improvements and customer retention
Qualifications
- High school diploma or equivalent required
- Excellent verbal communication and active listening skills
- Ability to type 30+ WPM with basic computer proficiency
- Strong problem-solving and conflict resolution abilities
- Flexible schedule including evenings/weekends (paid overtime available)
- Positive attitude with commitment to customer satisfaction
- Valid government-issued ID for background screening
- No prior call center experience necessary – training provided!