Job Description
Join our dynamic team as a Part-Time Customer Service Representative in Los Angeles! We're seeking passionate individuals to deliver exceptional service to our local community. This role offers flexible hours and the opportunity to grow your career in a supportive environment. Perfect for students, parents, or anyone seeking work-life balance.
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries
- Process orders, returns, and service requests efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team to resolve escalated issues
- Meet daily performance metrics and quality standards
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Proficiency with Microsoft Office and CRM software
- Spanish bilingual skills highly valued