Job Description
Join Premier Support Solutions as a Customer Service Representative and enjoy the stability of weekly pay and comprehensive paid training! We're seeking empathetic professionals to deliver exceptional support to our valued clients. This full-time role offers competitive compensation, career advancement opportunities, and a supportive team environment. Located in Wichita, Kansas, our company fosters a culture of growth and recognition. Don't miss this chance to build a rewarding career in customer service with immediate financial benefits!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account details
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with team members to escalate complex issues effectively
- Meet performance metrics including call quality and resolution targets
- Participate in ongoing training to enhance product knowledge and soft skills
- Contribute to process improvements for enhanced customer satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience or fresh graduates welcome
- Exceptional verbal/written communication and active listening skills
- Strong problem-solving abilities with a customer-first mindset
- Proficiency in Microsoft Office and basic CRM software
- Ability to multitask in a fast-paced environment
- Reliable transportation and punctuality for in-person training
- Positive attitude and commitment to teamwork