Job Description
Join Coastal Connect Solutions in Virginia Beach for an exciting career in customer service! We're hiring immediately for full-time Customer Service Representatives to join our dynamic team. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in one of Virginia's most vibrant coastal cities. No experience necessary – we provide paid training!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet daily performance metrics for call volume and quality
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Previous customer service experience preferred but not required
- Flexible availability including evenings and weekends
- Typing speed of 30+ WPM
- Positive attitude and problem-solving mindset